Imagine this – a state agency has come to you with frustrations about a lack of communication from… Continue reading Everything is NOT Awesome – Difficult Customer Situations
Author: Kinzie Gaunce
Lean Green Procurement Machine
Whether developing an Environmentally Preferable Purchasing Program (EPP) or looking to transition specific contracted products and services to… Continue reading Lean Green Procurement Machine
Pulse Will See You in 2021!
“….You better not cry; you better not pout, I’m telling you why……” Pulse will return for the new… Continue reading Pulse Will See You in 2021!
How to Cope with Volatility, Uncertainty, Complexity, Ambiguity
By one estimate, this spring we leapt 5 years into the future in 8 weeks’ time so if… Continue reading How to Cope with Volatility, Uncertainty, Complexity, Ambiguity
Four Steps to Better KPIs
Deciding what key performance indicators (KPIs) the central procurement office should use can be tough. Where to even… Continue reading Four Steps to Better KPIs
You’re So Vain: Vanity Metrics
Key performance indicators (KPIs) are a valuable resource to the public procurement official. The right KPIs will demonstrate… Continue reading You’re So Vain: Vanity Metrics
Dianne Lancaster, NASPO’s CLO, Parts 2 and 3
This week on Pulse Podcast, we have a special TWO episode drop as we finish up the conversation… Continue reading Dianne Lancaster, NASPO’s CLO, Parts 2 and 3
Implementing eGovernment: 3 Lessons from Estonia
State governments across the country have switched to work from home to comply with quarantine orders. This has… Continue reading Implementing eGovernment: 3 Lessons from Estonia
An Interview with Dianne Lancaster, NASPO’s CLO, Part 1
Dianne Lancaster, NASPO’s Chief Learning Officer, kicks off the first of a three-part series. Dianne Lancaster, NASPO’s Chief… Continue reading An Interview with Dianne Lancaster, NASPO’s CLO, Part 1
NASPO’s Top 10 Priorities Analysis
Over the past six years of NASPO Top 10 Priorities lists, four topics have made the Top 10… Continue reading NASPO’s Top 10 Priorities Analysis