New Year’s Resolution: Boosting Your Office’s Customer Service  

A high-quality customer service relationship with stakeholders is vital to organizational success, especially in public procurement. Providing exceptional customer… Continue reading New Year’s Resolution: Boosting Your Office’s Customer Service  

Moving to eProcurement: Kelly Sanders and Andrew Cochran, OH

In the state of Ohio, Central Procurement has been asking themselves and their agency ambassadors, where do we… Continue reading Moving to eProcurement: Kelly Sanders and Andrew Cochran, OH

Rachel Dougherty: Minnesota’s Connected and Automated Vehicle Challenge

Rachel Dougherty, Enterprise Contracts Counsel for the Minnesota Office of State Procurement (OSP) discusses how a conversation between… Continue reading Rachel Dougherty: Minnesota’s Connected and Automated Vehicle Challenge

Get the Full Picture with SRM!

Public procurement knows cost is just what you pay, value is what you receive and SRM (Supplier Relationship… Continue reading Get the Full Picture with SRM!

Everything is NOT Awesome – Difficult Customer Situations

Imagine this – a state agency has come to you with frustrations about a lack of communication from… Continue reading Everything is NOT Awesome – Difficult Customer Situations

Black Swans: Anticipate Your Supply Chain Reactions

In a report released in late April , IBM’s Institute for Business Value weighs in on how organizations… Continue reading Black Swans: Anticipate Your Supply Chain Reactions

Back to the Value

Thirty-Five years ago, when the Value Chain Model was first introduced, procurement was viewed narrowly as cut and… Continue reading Back to the Value