Removing bottlenecks Eliminating inefficiencies Improving accuracy These are the common phrases championed by Continuous Process Improvement (CPI). … Continue reading Design Thinking: 5 Phases to Better Serve the Public
Tag: Procurement office
New Year’s Resolution: Boosting Your Office’s Customer Service
A high-quality customer service relationship with stakeholders is vital to organizational success, especially in public procurement. Providing exceptional customer… Continue reading New Year’s Resolution: Boosting Your Office’s Customer Service
Student Recruitment: An Interview with Michelle Luong
We had a chance to speak with Michelle Luong, a senior at Penn State University, majoring in Supply… Continue reading Student Recruitment: An Interview with Michelle Luong
3 Ways to Simultaneously Improve Employee and Customer Satisfaction
In the world of modern procurement, your office is constantly doing business with citizens, vendors, and government agencies.… Continue reading 3 Ways to Simultaneously Improve Employee and Customer Satisfaction