Continuous Process Improvement: Where to Start?

Have you set the right KPIs for effective CPI? Are you optimizing your operations for a synergistic effect?

McCall Ginsberg: Lawyers and  State Procurement Offices

How often do you chat with your office’s attorney? On this episode, we talk with McCall Ginsberg, Deputy… Continue reading McCall Ginsberg: Lawyers and  State Procurement Offices

Everything is NOT Awesome – Difficult Customer Situations

Imagine this – a state agency has come to you with frustrations about a lack of communication from… Continue reading Everything is NOT Awesome – Difficult Customer Situations

Don’t just Recover, Improve with these 7 Strategies

With every challenge comes opportunity, and the 2020 pandemic is no exception.  Pulse is here to help with… Continue reading Don’t just Recover, Improve with these 7 Strategies

An Interview with Sarah Hilderbrand, COO for NASPO ValuePoint

Pulse Podcast checks in with Sarah Hilderbrand, Chief Operations Officer (COO) for NASPO ValuePoint (NVP) this week. COO… Continue reading An Interview with Sarah Hilderbrand, COO for NASPO ValuePoint

Supply Chain Fragility and Disruption Recovery

The COVID-19 pandemic has not merely disrupted production in the supply chain, it has, at times, temporarily stopped… Continue reading Supply Chain Fragility and Disruption Recovery

Create Your Road Map to Transparency!

Imagine having to justify every decision you’ve ever made, to anyone who asks.  Transparency is the cornerstone of… Continue reading Create Your Road Map to Transparency!

A Day in the Life: Rosalyn Ingram

This is an updated post based on highlights from the interview with Rosalyn Ingram, Director of State Purchasing… Continue reading A Day in the Life: Rosalyn Ingram

Which States Have Preference Policies? NASPO Has the Repository!

Giving preference to local bidders is a common means of making government contracts more accessible to resident small… Continue reading Which States Have Preference Policies? NASPO Has the Repository!

Meaningful KPIs in Four Easy Steps

Have you been tasked with developing Key Performance Indicators (KPIs) for your organization and don’t know where to… Continue reading Meaningful KPIs in Four Easy Steps