From Chaos to Control: Tips and Resources to Organize Your Procurement Method To successfully manage procurements and complete… Continue reading From Chaos to Control
Tag: Customer Service
New Year’s Resolution: Boosting Your Office’s Customer Service
A high-quality customer service relationship with stakeholders is vital to organizational success, especially in public procurement. Providing exceptional customer… Continue reading New Year’s Resolution: Boosting Your Office’s Customer Service
Top 10 Connections
Have you heard of NASPO’s Top 10 Priorities for State Procurement? Annually, NASPO surveys each member state… Continue reading Top 10 Connections
Pulse Fiscal Year Round-Up!
It is that time of the year again. The end of the fiscal year and the kick… Continue reading Pulse Fiscal Year Round-Up!
Moving to eProcurement: Kelly Sanders and Andrew Cochran, OH
In the state of Ohio, Central Procurement has been asking themselves and their agency ambassadors, where do we… Continue reading Moving to eProcurement: Kelly Sanders and Andrew Cochran, OH
Rachel Dougherty: Minnesota’s Connected and Automated Vehicle Challenge
Rachel Dougherty, Enterprise Contracts Counsel for the Minnesota Office of State Procurement (OSP) discusses how a conversation between… Continue reading Rachel Dougherty: Minnesota’s Connected and Automated Vehicle Challenge
Customer Service to Agency Stakeholders
A successful procurement relies on quality customer service from the procurement specialist. An important component of customer service… Continue reading Customer Service to Agency Stakeholders
Reflecting on the Pandemic: Networking
You, like many people, may feel dread in hearing the word “networking.” You are not alone, according to… Continue reading Reflecting on the Pandemic: Networking
Get the Full Picture with SRM!
Public procurement knows cost is just what you pay, value is what you receive and SRM (Supplier Relationship… Continue reading Get the Full Picture with SRM!
Everything is NOT Awesome – Difficult Customer Situations
Imagine this – a state agency has come to you with frustrations about a lack of communication from… Continue reading Everything is NOT Awesome – Difficult Customer Situations