Everything is NOT Awesome – Difficult Customer Situations

Imagine this – a state agency has come to you with frustrations about a lack of communication from… Continue reading Everything is NOT Awesome – Difficult Customer Situations

How to Cope with Volatility, Uncertainty, Complexity, Ambiguity

By one estimate, this spring we leapt 5 years into the future in 8 weeks’ time so if… Continue reading How to Cope with Volatility, Uncertainty, Complexity, Ambiguity

Four Steps to Better KPIs

Deciding what key performance indicators (KPIs) the central procurement office should use can be tough. Where to even… Continue reading Four Steps to Better KPIs

You’re So Vain: Vanity Metrics

Key performance indicators (KPIs) are a valuable resource to the public procurement official. The right KPIs will demonstrate… Continue reading You’re So Vain: Vanity Metrics

Small Business and the Shift to Regional Supply Chains

In the age of digitization and global pandemic, diversifying supply chains is on the top of every public… Continue reading Small Business and the Shift to Regional Supply Chains

3 Tips for Re-Building Your Post-Pandemic Office

Both the Center on Budget and Policy Priorities and the National Conference of State Legislatures project that budget… Continue reading 3 Tips for Re-Building Your Post-Pandemic Office

Preparing for Simultaneous Emergencies

If the COVID-19 pandemic has had a silver lining, it has been the forced shift to working from… Continue reading Preparing for Simultaneous Emergencies