The Care and Keeping of Contracts

For public procurement professionals whose job duties include contract administration, it can be tempting to leave contracts alone… Continue reading The Care and Keeping of Contracts

Everything is NOT Awesome – Difficult Customer Situations

Imagine this – a state agency has come to you with frustrations about a lack of communication from… Continue reading Everything is NOT Awesome – Difficult Customer Situations

Black Swans: Anticipate Your Supply Chain Reactions

In a report released in late April , IBM’s Institute for Business Value weighs in on how organizations… Continue reading Black Swans: Anticipate Your Supply Chain Reactions

A Day in the Life: Rosalyn Ingram

This is an updated post based on highlights from the interview with Rosalyn Ingram, Director of State Purchasing… Continue reading A Day in the Life: Rosalyn Ingram

Relations Matter!

Agency relations and customer service is NASPO’s top priority for 2019. What an exciting topic to tackle as… Continue reading Relations Matter!