Implementing Change within State Government

Change is not easy. How do two people with the same title in different states implement learning and… Continue reading Implementing Change within State Government

Matt Oyer and Leading the Professional Development Team

Are you ready to check your pulse this week? In season 1, we wished our former Chief Learning… Continue reading Matt Oyer and Leading the Professional Development Team

Everything is NOT Awesome – Difficult Customer Situations

Imagine this – a state agency has come to you with frustrations about a lack of communication from… Continue reading Everything is NOT Awesome – Difficult Customer Situations

Meaningful KPIs in Four Easy Steps

Have you been tasked with developing Key Performance Indicators (KPIs) for your organization and don’t know where to… Continue reading Meaningful KPIs in Four Easy Steps