In a report released in late April , IBM’s Institute for Business Value weighs in on how organizations… Continue reading Black Swans: Anticipate Your Supply Chain Reactions
Tag: Customer Service
Back to the Value
Thirty-Five years ago, when the Value Chain Model was first introduced, procurement was viewed narrowly as cut and… Continue reading Back to the Value
To Protest a Bid, or not to Protest?
While not a Shakespearean existential inquiry, a vendor who did not win a competitive bid for a public… Continue reading To Protest a Bid, or not to Protest?
Relations Matter!
Agency relations and customer service is NASPO’s top priority for 2019. What an exciting topic to tackle as… Continue reading Relations Matter!
A Day in the Life: Lisa Eason
This week we caught up with Lisa Eason, Deputy Commissioner for the State of Georgia, and 2019 NASPO… Continue reading A Day in the Life: Lisa Eason
3 Ways to Simultaneously Improve Employee and Customer Satisfaction
In the world of modern procurement, your office is constantly doing business with citizens, vendors, and government agencies.… Continue reading 3 Ways to Simultaneously Improve Employee and Customer Satisfaction