Everything is NOT Awesome – Difficult Customer Situations

Imagine this – a state agency has come to you with frustrations about a lack of communication from… Continue reading Everything is NOT Awesome – Difficult Customer Situations

Black Swans: Anticipate Your Supply Chain Reactions

In a report released in late April , IBM’s Institute for Business Value weighs in on how organizations… Continue reading Black Swans: Anticipate Your Supply Chain Reactions

Public Procurement During COVID: Parts 1 and 2

NASPO is proud to present our new podcast, NASPO Pulse Podcast! Every other week, tune in right here to Procurement… Continue reading Public Procurement During COVID: Parts 1 and 2