Can’t We Just Blame Bureaucracy?

The COVID-19 pandemic shined a light on how both bureaucracy and supply chains react to black swan events.

Documenting Processes and Procedures: Not Just for Litigation Anymore!

“If you don’t write it down, it didn’t happen.” How many of us have heard this before –… Continue reading Documenting Processes and Procedures: Not Just for Litigation Anymore!

Be a Better Boss

When I became a new supervisor in 2008, I realized right away that I was woefully under-prepared. My… Continue reading Be a Better Boss