- • Direct diagnosis and resolution of hardware and software problems.
• Global Administrator of NASPO’s Microsoft 365 and Microsoft Azure tenant
• Administer NASPO’s Amazon Web Services (VPC, VPM, S3, etc.)
• Maintain NASPO technology equipment (printers, computer accessories, etc.).
• Plan, coordinate, and implement security measures to protect data, hardware, etc.
• Assist with administration duties of cloud-based software including assignment/update of user security permissions.
• Manage the hardware and software inventory.
• Monitor and report on key performance metrics related to the Technology Team.
• Train users in the use of hardware and software.
• Manage the packaging and shipping/tracking of equipment to remote staff.
• Oversee hardware/software update and maintenance program with staff.
• Supervise Tech Operations and Tech Support employees.