As of January 1, 2026, access to all Procurement U courses is a benefit of NASPO and Procurement Professionals Alliance (PPA) membership.
To learn more about PPA membership, visit their website here.
Course Description:
Type: self-paced, online
Description: Effective communication is essential to your organization’s continued success and ongoing relationships with agencies and suppliers. This self-paced online course offers tools to maximize effective communication by outlining key concepts related to customer service, conflict resolution, presentation skills, and more.
Suggested Audience: This course is considered entry-level and is designed for procurement professionals relatively new to the field, or those who are looking for a better understanding of the importance of ethics in public procurement.
Learning Objectives:
- Determine how unresolved conflict can affect personal and professional productivity
- Prepare to communicate effectively
- Avoid communication issues
- Create more compelling presentations
- Maintain a positive presentation mindset
- Apply strategies to recover when presentation problems occur
- Prepare a comprehensive and realistic meeting agenda
- Determine the elements of an effective meeting
- Describe traits exhibited by a difficult customer
- Determine how strong listening and stress management skills can improve your relationship with a difficult customer
- Determine how to offer exceptional customer service
Course Technology Requirements:
- Internet connection
- Support web browsers:
- Recommended: Chrome, Firefox, Safari (latest versions)
- Avoid: Internet Explorer and Microsoft Edge
- If prompted, accept all cookies and allow popups
- Access to Procurement U LMS
- Ability to play and listen to audio through computer speakers or headphones
Contact Hours: This course offers three (3) contact hours for continuing education credit